Troubleshooting the Perfecto Interface

You can troubleshoot the Perfecto interface the following ways:

  • Setting the log level
  • Fixing connection errors
  • Setting proxy environment variables
  • Parsing a PAC file

Setting the Log Level

The Perfecto log level is controlled by the log.config file located in the following default location:

C:\Program Files (x86)\Worksoft\Certify\Interface Client\Worksoft\wsTest\Perforce

This log file affects all users on the machine.

To change the log level, edit the log.config file by modifying the minlevel setting.

<logger name="*" minlevel="[log-level]" writeTo="file"/>

Valid values for [log-level]:

Info

Warn

Error

Debug

For example, the following line sets the log level to Debug (the default):

<logger name="*" minlevel="Debug" writeTo="file"/>

Note: You can copy the log.config file to the Application Data folder, and it only affects the Windows user currently signed in.

Fixing Connection Errors

If a Certify step fails because of a connection or timeout error, the issue is the web proxy is in use in the environment. You must check to see if the system uses an HTTP/HTTPS proxy.

To verify that an HTTP/HTTPS proxy is in use:

  1. Open the Microsoft® Command Prompt window.

  2. Enter the command netsh winhttp show proxy and press <Enter>.

    If you receive the message Direct access (no proxy server), proceed to the next check.

  3. Enter the following command and press <Enter>:

    reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings"

    If a value is returned for ProxyServer or AutoConfigURL, then a proxy is likely in use.

Setting Proxy Environment Variables

If a proxy is in use, set up the following proxy environment variables:

  • HTTP_PROXY
  • HTTPS_PROXY

To set proxy environment variables:

  1. From the Start menu, open System Properties.

  2. Click the Advanced tab.

  3. Click Environment Variables.

    The Environment Variables dialog opens.

  4. Under the System variables section, click New.

    The New System Variable dialog -opens.

  5. In the Variable Name field, enter HTTP_PROXY.

  6. In the Variable Value field, enter the variable value.

    Example: http://proxy.server.url:8080

  7. Click OK.

  8. Repeat Steps 4 through 7 for HTTPS_PROXY.

  9. Restart Certify and retest the process to check if issue is resolved.

Parsing a PAC file

A Proxy Auto-Configuration (PAC) file determines whether the web browser requests HTTP or HTTPS or forwarded to a web proxy server.

To parse a PAC file:

  1. Copy the URL to the PAC file from the Command Prompt window.

    Example: http://proxy.server.url/proxy.pac

  2. Paste the URL into a browser and press <Enter>.

  3. Save the file to the local drive.

  4. Use a PAC parsing tool to determine the correct Proxy URL for the server.

  5. Proceed with setting proxy environment variables. For more information, see the Setting Proxy Environment Variables section.

 

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