Worksoft Certify Integration with ServiceNow

Worksoft Certify® integrates with ServiceNow® to allow users to submit incidents into the ServiceNow system that were found in the Certify Result Viewer. ServiceNow is an IT incident management system that allows users to capture and organize IT incidents, assign work, and follow team activities.

With the integration software, you are able to create ServiceNow incidents and populate all of the incident’s fields by using information from Certify results and processes. The incident is then imported into a ServiceNow system where you are able to edit and refine the incident. After the incident is submitted to ServiceNow, you are unable to see the details of the incident in Certify.

Installation Guide

The Worksoft Certify Integration with ServiceNow Technical Note provides information on how to configure ServiceNow and Certify for integration.